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Nati's House - Small apartment in Venice
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The Venetian
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Frequent
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Some of our
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Frequent asked questions Here you have some questions normally we receive. Answers will lead you in your choice.


 

May we contact you by phone?
Which is your refund policy in case of cancellation?
How can I get referrals from your previous guests?
How can I get more information about your rentals?
What can you do in case of emergency?
Is there a security deposit required?
Is it possible a home exchange with you?
How can we face the "acqua alta" once in Nati's House?
How can I move in Venice?
What to do in case of problems?

Will we meet in person once in Italy?

May we contact you by phone?
Paolo speaks an understandable English, he just require you to speak very slowly, using simple and clear words.
We ask you to contact us by e-mail: it is the easiest way to correspond at you questions. If you want to speak directly by phone this is possible but not advisable for our first contact or for setting any agreement. Anyway if you want you can ask Paolo's phone numbers. At the time of your stay you will have all the phone numbers necessary to have any type of assistance.
Which is your refund policy in case of cancellation?

Cancellation charges will be levied as follows:
- nothing will be refunded in case of cancellation from the 60th day to the day of arrival. In case of cancellation notified more than 60 days before arrival, the already paid will be reimbursed;
- to prevent scams and deceptions, any amount to be reimbursed due to cancellations by the client or due to erroneously paid amounts, will not be directly refunded. In such cases the client has the right to obtain a bonus to the value of the corresponding amount to be used within a year for an equivalent stay in the property. If the bonus is not applied, the client and the owner may agree upon a reimbursement with due warranty. Any suspect scamming behaviour will be noticed to the postal inspectors. The sum is retained without application of statutory interest.
We will refund all money paid if something as a result of force majeure or any other occurrence outside our control shall oblige us to cancel our agreement.


How can I get referrals from your previous guests?

Some people ask us for direct referrals from our previous guests. In such cases we normally ask the permission to some of them to be contacted directly by the enquirer. Normally our guests are happy to offer their contribute but all the procedure takes some days until we are ready to give the details of the person to contact. Some guests have also published their opinion about Nati's House in the review-section of certain web sites where the flat is currently advertised. We have copied and pasted some of them here (the link is above on the bar). Others have published pages in their personal blogs, as in the case we present here. Many of Paolo's Facebook-friends have been guests in Nati's House or in some other managed place.

How can I get more information about your rentals?
In his Facebook page, Paolo has collected many people who have appreciated our rental service, you can visit it and ask friendship if you are interested to maintain the contact with him or a window on our rental issues. Paolo's blog "Archirent News" is also a place you can visit and get information about topics of the managed properties. We are proud to offer a positive vision of tourist rental. Renting apartments is not our sole profession but the way to allow us to maintain our properties and in the same time an "open window facing the world" through the Web. It is a way to know other people and cultures. Everywhere we travelled we found kindness and enthusiasm. We would like to offer you exactly what we aspect from other people.

Our Blog ≤≤ click ≥≥
What can you do in case of emergency?

We are not organised to give you a prompt solution in case of emergency and for this reason we strongly recommend you to purchase a trip insurance before your arrival. This can be also useful in those cases prohibiting the depart from your home (a classic dramatic event in every family: the last minute fever).

Is there a security deposit required?
We require a deposit at the booking but we do not require a "security" deposit. If during your stay some damages will occur please notice us the fact: booking and paying in advance your stay you demonstrate that you trust us, and we do the same with you.

Is it possible a home exchange with you?

We are happy to answer to any proposals of exchanging your home with us. Actually the properties we can involve in a home swap is "Nati's House" or our "Trullo della Luna" in Apulia.
But in the case, due to our working tasks, we would like to exchange the apartment on a non-simultaneous basis!
We can consider also short periods, as long week-ends. We are particularly interested in the European cities easily reachable by low-cost flights from Bologna.

 

How can we face the "acqua alta" once in Nati's House?
Venetians have surely a problem since the high tide sometime reachs the streets and some ground floors. Italian Government financed a colossal infrastructure (mobile dams) called M.O.S.E. to resolve this problem.
For tourists it may be a picturesque experience (see here please ): we filled a cabinet with "Wellington boots" that will allow you to move everywhere in the city. Our apartment is safely located at the first floor far from the high tide and from typical venetian humidity of the ground floors: please consider this fact if you are still deciding where to go.
How can I move in Venice?
Venice is a place where cars seem belonging to other planets, but you have only four ways to visit the city: public boat service (but the net of service is limited around the town and through the main canals), taxi boats normally very expensive, gondola but except some shuttle services it remains a pleasure trip and ... your feet. So, in any rate, we suggest to bring with you comfortable shoes with rubber soles and luggage on wheels. Into the apartment you will find slippers which are washed for all the turnovers.
What to do in case of problems?
You will be responsible for informing us of any complaint and allowing us a reasonable opportunity to remedy the problem during the rental period; failure to do so will void any claim following the rental period. Occasional problems to Internet connection or other technical appliances do not constitute an adequate cause for a refund.
Will we meet in person once in Italy?
Sometimes Paolo is available on Saturday to meet our guests in Venice, Florence and to lead them into their Italian experience. In the case Paolo can not be present, don't worry because at the time of your arrival you will already have in your hands a set of keys (delivered by post) and detailed instructions. A confidential link will bring you into a not-public area of this website showing all the tips and suggestions to enjoy your stay in the best way and details about how to reach the apartment by your own.


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