Sleep 6
mappa
 
About us,
our vision
The Trullo
How renting
works
The rates,
availability
and booking
Location and
amenities to see

Frequent
asked
questions
Photo gallery
Our other
rental units
in Italy

Booking procedure
When everything has been cleared by e-mail with us, and the content of "The rates, availability and booking" section is clear, in order to confirm your reservation, please fill in the Booking Request form.
In a short time you will receive a confirmation note and the Booking Contract prepared with your data (pdf format). You will be required to print, sign it and send it back to us by fax or, if you prefer, snail mail or as a scanned document in pdf or jpg formats.
Within a few days, to secure your reservation, you have to pay a 30% Deposit or, without otherwise agreed, the Total Rental Amount if booking within 6 weeks of rental. After your confirmation through the booking form we will consider your desired period no more available for any other guest: we know sometime the delivery of the Booking Contract and the payment procedure could take some days. We will stay in touch for keeping under control the procedure.
In any case your stay will be secured only on receipt of the Deposit and the signed Booking Contract. We cannot give you the key of the trullo if the Total Rental Amount has not been completely paid and received.
After booking, as valuated guests, you will be allowed to link a private area of this site (General Information Area) where you will find further instructions about the trullo, the surroundings, the tips which will lead you to reach the property and the regulations we have set to let the stay be a perfect holiday.
Payment method

The best way to pay the Deposit is via credit card: we own an account on Paypal.com. In this case you will be able to pay directly on-line. They will show you the current exchange rate and the equivalent amount in your Primary Currency. When you pay, they will handle the conversion for you. Paypal is a secure system for transferring funds that is owned by eBay and is used by millions in the world. Learn more at http://www.paypal.com: it's just a few clicks. Like doing a bank wire transfer only faster.
You may pay also mailing us a cheque in Euro or in your own currency, or with a bank transfer order from your bank (*). If you have decided to pay in a different currency from Euro, when we reply to your Booking Request we convert into your currency the Total Rental Amount reported in Euro. In this way, the formulated price is once for all the price of our agreement and we will have no other problems with exchange rate fluctuations (we will conventionally use www.oanda.com/convert/classic). Only for payments via mailed checks and non SEPA bank tranfer orders we ought to increase the rental amount by 5% to cover the bank charges. Credit card payments need no extra fees.

Arrival Instructions
The outstanding balance and the time to respect for paying it are stated in the Booking Contract: the final payment is normally due six weeks before the start of the rental period or, in some cases, our guests hand over the amount in cash on arrival (**). At the welcome meeting you will be asked to hand over to our representative 200.00 Euro as Damage Deposit. This amount will be reimbursed on the day of your departure if any unforeseen expense has occurred during your stay under your responsibility. You will be allowed to link a priviledged area of this we site (Guests Information Area) where you will find details about the keys and the way to use them, the final arrival details, the instructions about the electric control panel, the swimming pool, the alarm settings, the water supply devices, what to know about the pool, the conditioning and the heating machines. For the valuated guests there is also an always-available "troubleshooting" section. Someone of our staff will give you a welcome meeting at the trullo. In any case don't worry; we will arrange everything by e-mail. In the same way we will arrange the way to drop-off the key.
Without otherwise agreed, the rental cost covers a stay from 17:30 on the day you arrive to 10:45 on the morning you leave.
Once in the trullo you can count on the assistance of our local staff, if consultation of the Guests Information Area gives no adequate explanations.

(*): We reserve to accept your currency depending on the possibility of our bank to exchange it.
(**):
The owner reserve the right to decide the payment modality of the Balance.